General Introduction / who we are conditions
Welcome to www.ahidis.com (“Site”). The owner and operator of the Site is MAK General Trading LLC, a limited liability company registered in the United Arab Emirates (“UAE”) with its Head Quarter in Dubai, UAE (“we”, “our” or “us”).
These Terms and Conditions and all policies and additional terms (if applicable) posted on the Site set out the terms on which products are supplied to you as a buyer as well as set out the terms on which we offer you access to and use of our Site, services and applications including our mobile application (collectively, the “Services”) . You can find all of our policies and additional terms on www.AHIDIS.com. These Legal Documents are incorporated by reference into these Terms and Conditions.
By accessing, registering and/or continuing to use or access our Services, you are agreeing to be bound by these Terms and conditions and the Legal Documents with immediate effect. These Terms and Conditions and the Legal Documents are subject to change by us at any time. Your continued use of the Site following any such change constitutes your agreement to these Terms and conditions and Legal Documents as so modified.
References in these Terms and Conditions to “you” (or similar) are references to you as an individual or legal entity as the case may be.
⦁ Eligibility to use our website
⦁ You are eligible to register as a buyer or seller and benefit from the Services if you meet the following eligibility criteria:
⦁ for buyers:
⦁ you are above the legal age for purchasing products in your country of residence; and
⦁ you are able to provide an address in the UAE for delivery of products.
⦁ In order to register to the Site, you will need to provide us with certain information. Your registration to the Site may not be accepted if you do not provide us with the required information. We reserve the right to decline any registration without further explanation. We reserve the right to undertake such checks as are necessary to verify your identity.
⦁ Once you have successfully completed registration, your registration shall continue for an indefinite period, subject to suspension or termination in accordance with clause 6 of these Terms and Conditions.
⦁ Your obligations
⦁ Your Obligations
⦁ When using or accessing the Services, you agree that you:
⦁ are responsible for maintaining the confidentiality of, and restricting access to and use of your account and password, and accept responsibility for all activities that occur under your account and password;
⦁ agree to immediately notify us of any unauthorized use of your password or account or any other breach of security;
⦁ will provide true, accurate, current and complete information about yourself and your use of the Services as required by us;
⦁ will not disclose to any third party (except as required or requested by us) a user’s information provided to you; and
⦁ will cooperate with our requests for additional information with respect to your eligibility and usage of our Services.
⦁ When using or accessing the Services, you agree that you will not:
⦁ post, list or upload content or items in inappropriate or prohibited categories or areas on our Site, including:
⦁ content or items that may be considered culturally or religiously offensive in any way;
⦁ content or items which may not be considered to be in compliance with general local law, Islamic law, rules, morals, values, ethics and traditions;
⦁ content or items that may threaten national security;
⦁ content or items which may constitute or be considered to promote gambling;
⦁ Securities, including shares, bonds, debentures, or any other financial instruments or assets of any description;
⦁ Living or dead creatures and/or the whole or any part of any animal which has been kept or preserved by any means whether artificial or natural;
⦁ weapons of any description;
⦁ liquor, tobacco products, drugs, psychotropic substances, narcotics, intoxicants of any description and medicines;
⦁ items that to your knowledge are defective, fake, damaged, false or misleading or that may through normal use harm another Site user’s interest or health;
⦁ non-transferable vouchers; and
⦁ post items you do not have a right to link to or include;
⦁ post counterfeit or stolen items;
⦁ breach or circumvent any laws, third party rights or our systems, policies or determinations of your account status;
⦁ use our Services if you no longer fulfil the eligibility criteria or are not able to form legally binding contracts, or are temporarily or indefinitely suspended from using our Services;
⦁ fail to pay for items purchased by you, unless you have a valid reason as set out in any of our policies;
⦁ fail to deliver items sold by you (if applicable), unless you have a valid reason as set out in any of our policies;
⦁ use contact information provided to you during the course of a transaction on the Site to solicit additional sales offline or on another website;
⦁ manipulate the price of any item;
⦁ interfere with any other user’s listings;
⦁ take any action that may undermine the Site’s feedback and ratings systems;
⦁ post false, inaccurate, misleading, deceptive, defamatory or similar content;
⦁ transfer your account to another party without our prior written consent;
⦁ distribute or post spam, unsolicited or bulk electronic communications or similar;
⦁ distribute viruses or any other technologies that may harm our Services or the interests or property of other users;
⦁ the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, “Intellectual Property Rights”) that belong to or are licensed to us; or
⦁ any Intellectual Property Rights that belong to third parties;
⦁ harvest or otherwise collect information about users without their consent; or
⦁ circumvent any technical measures we use to provide the Services.
⦁ Intellectual Property / Copyrights
⦁ Except for the rights expressly granted under these Terms and Conditions:
⦁ all content included on the Site, including but not limited to text, graphics, logos, images, audio clips, digital downloads and software is our property or the property of our licensors. We (or our licensors, as the case may be) retain all right, title and interest in and to the Site and the Services, including, without limitation, all Intellectual Property Rights therein; and
⦁ all rights, title and interest in and to any information, materials or other content that you provide in connection with your use of the Services, including all Intellectual Property Rights therein, will become our property.
⦁ You agree that you have no right to use any of our trademarks without our prior written consent.
⦁ All rights not expressly granted to you in these Terms and Conditions are reserved and retained by us or our licensors.
⦁ Warranties representations & undertakings
⦁ You warrant, represent and undertake that:
⦁ you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;
⦁ you have full power and authority to enter into these Terms and Conditions and the execution and performance of your obligations under these Terms and Conditions does not conflict with:
⦁ any laws, rules, regulations or governmental guidelines to which you are subject to; or
⦁ any other agreements to which you are a party to or to which you are otherwise bound by;
⦁ if you create or use an account on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to these Terms and Conditions. Such account is deemed to be owned and controlled by the business entity;
⦁ you own or have the authority to grant the rights and licenses granted to us by you under these Terms and Conditions; and
⦁ any content you submit as part of your use of the Services and any products that you list do not violate the rights of any third party anywhere in the world including, without limitation, any Intellectual Property Rights (whether registered or not).
⦁ Subject to clause 5.1, the Services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that the Services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.
⦁ Furthermore, whilst we attempt to be as accurate as possible, we do not warrant that product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. Additionally, as a buyer, you agree that we are not responsible for examining or warranting the listings or content provided by us or third parties through the Services, and that you will not attempt to hold us liable for any inaccuracies or defects in any of the listings. As a seller, it is your responsibility to review the content of your listings for accuracy and you will not attempt to hold our catalogue/content providers or us responsible for inaccuracies.
⦁ Liabilities & Indemnities
⦁ Nothing in these Terms and Conditions shall limit or exclude a party’s liability:
⦁ for fraud, including fraudulent misrepresentation, perpetrated by that party;
⦁ for death or personal injury caused by the negligence of that party; or
⦁ for any other liability that cannot be limited or excluded under applicable law.
a. Subject to clause 5.1, in no event will we, our parent company, subsidiaries and affiliates, and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms and Conditions for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.
b. In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
c. the content or other information you provide when using the Services;
d. your use of or your inability to use our Services;
e. pricing, shipping, format or other guidance provided by us;
f. delays or disruptions in our Services;
g. viruses or other malicious software obtained by accessing or linking to our Services;
h. bugs, errors or inaccuracies of any kind in our Services;
i. damage to your hardware device from the use of products sold on the Site or our Services;
j. the content, actions or inactions of third parties using our Services;
k. a suspension or other action taken by us with respect to your use of the Services;
l. the duration or manner in which your listings appear in search results; or
m. your need to modify practices, content or behavior or your loss of or inability to do business as a result of changes to these Terms and Conditions.
n. Subject to clause 5.1, if clauses 5.2 or 5.3 are held to be unenforceable or inapplicable for any reason, then the total liability applicable to us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms and Conditions shall be limited to the lower of:
o. the price the item sold for on our Site and its original shipping costs; and
p. the amount of fees in dispute not to exceed the total fees that you paid to us in the twelve (12) months prior to the action giving rise to the liability; or
q. AED 300.
r. You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) (“Claims”) arising out of or relating to:
s. any claims or demands made by any third party due to or arising out of your use of the Services;
t. your violation of any of the provisions of these Terms and Conditions, including, without limitation, any of the warranties, representations and undertakings;
u. your violation of any applicable laws, including, without limitation, data protection or anti-spam laws; or
v. the manner in which you use our Services, including, without limitation, that the content you post, the items you list or your trademarks infringe the Intellectual Property Rights of any third party or that the content of your listings is slanderous, defamatory, obscene or violates any other rights (including privacy rights) of any third party (including other Site users).
⦁ Suspension, termination & cancelations
⦁ Without prejudice to any of our rights and remedies and without any liability to you, we may limit, suspend or withdraw a user’s access to the Services, cancel any product(s) order and/or remove hosted content submitted by you at our sole discretion. For the avoidance of doubt, any amounts paid and received by us in relation to a canceled product(s) order will be refunded.
⦁ If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service or the email address above to correct the error.
⦁ While AHIDIS.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. AHIDIS.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, AHIDIS.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, AHIDIS.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
⦁ Order Acceptance
⦁ Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we may inform you of this in writing or through a call and will not charge you for the product.
⦁ Payment. By placing an order, you authorize us or our third-party payment processer to collect the amount of your order from you. We accept payment by,
⦁ via your wallet; or
⦁ cash on delivery (an amount not exceeding AED 6,500)
⦁ We may remove or add payment methods that we accept at any time without prior notice to you.
⦁ Cancelling Order. You may cancel your order immediately prior to shipping for any reason.
⦁ Our Cancellation. We may cancel your order(s) if:
⦁ you do not make any payment to us when it is due;
⦁ you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
⦁ you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
⦁ you attempt to bulk or multi-order purchase in accordance with clause 8f, below.
⦁ We may cancel your order at any time for any reason, without prior notice. You will not be charged in this case.
⦁ Bulk/Multiple Purchasing. We reserve the right to reject any orders, at our sole discretion, where we detect bulk purchasing or multiple units of similar products being purchased.
⦁ Price and Payment
⦁ All prices are inclusive of VAT at Five Percent (5%) which is the rate set by the Federal Tax Authority of the UAE. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to your wallet in your AHIDIS.com Account or to the original method of payment.
⦁ All prices are exclusive of delivery charges. The total cost of the order is the price of the products ordered plus the delivery charge.
⦁ Prices may change at any time, but (other than as set out above) changes shall not affect the orders for which we have sent an Order Confirmation.
⦁ Once you have selected all articles that you wish to buy, they will be added to your basket. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. Also, if you are a registered user, a record of all the orders placed by you is available in “My Account” area. You may use, as payment method, the following: Cash on Delivery or any amount that is in your wallet.
⦁ We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
⦁ Delivery Costs. The costs of delivery will be as displayed to you on our Site.
⦁ Delivery Date. This information will be displayed to you on our Site.
⦁ Delivery Delays:
⦁ if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay;
⦁ if no one is available at your address to take delivery the delivery will be taken back to the shipping company and delivery will be rearranged;
⦁ if you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.
⦁ ID Requirement Upon Delivery. We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.
⦁ Title to Products. A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address and you have paid for the product.
⦁ Invoice. We will issue an electronic invoice for your purchase and send such invoice to the email address you provided to us.
⦁ Unless otherwise provided, we will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading or bracing requested by you will be paid for by you.
⦁ Return Period: Items Purchased from AHIDIS.com can be returned within Seven (7) days from the day it is delivered to you.
⦁ Conditions of return
⦁ Returns can only be made if purchased through the AHIDIS.com website.
⦁ Items purchased through any other place is not eligible for returns. i.e. Instagram, Facebook, Whatsaap
⦁ Any order completed as guest is not eligible for returns.
⦁ Shipping costs already paid will not be refunded.
⦁ Cost of return shipping will be on you.
⦁ Non-Returnable Products: You do not have a right to return, replace or exchange products in respect of:
⦁ products that are classified as hazardous materials or use flammable liquids or gases;
⦁ products that have been used or damaged by you or are not in the same condition as you received them;
⦁ If an item is returned to us that does not meet this condition, you will not be refunded, and the item will not be returned to you.
⦁ Any consumable product which has been used or installed;
⦁ Products with tampered or missing serial numbers; or
⦁ Products that fall under specific categories, including swimwear, hosiery, underwear, Bodycon Dresses, socks, health, contact lenses, hygiene related and personal care products.
⦁ Return Procedure: To initiate the return procedure please follow the following steps
⦁ Go to “My Account” on AHIDIS.com
⦁ Click on Orders
⦁ Click on the refund button
⦁ Check the products you want to return
⦁ Add any supporting material you have.
⦁ Click submit request.
⦁ We will process your request, and have it picked up from you.
⦁ Once we receive your product it will be checked.
⦁ Once approved you will get your money refunded to you in your AHIDIS.com wallet. (we do not return cash) You can use this amount to buy something else on our website.
⦁ Damaged Products
⦁ If you receive a product that is damaged, initiate a return through the process listed above. Please make sure to add supporting evidence to show how the product is damaged. If it is determined that you received a damaged product, you will not be charged return shipping. (initial delivery fee is nonrefundable).
⦁ If a product is damaged after you have received it is not eligible for return.
⦁ We do not exchange products. If you wish to exchange any product, please follow the return procedure. Once the amount is retuned to you in your wallet you may place an order for the item you wish to exchange for.
⦁ Reporting violations of these terms
⦁ We are committed to ensuring that listed items and content on our Site comply with these Terms and Conditions. If you believe that a listed item or content breaches these Terms and Conditions, please notify us on the details in clause 10.12 and we will investigate.
⦁ Governing Law. These Terms and Conditions and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai.
⦁ Dispute Resolution. If you have an issue with our Services, please contact us. We will endeavor to resolve your issue as soon as possible.
⦁ Third Party Rights. A person who is not a party to these Terms and Conditions has no right to enforce any of its terms.
⦁ Relationship of the Parties. Nothing contained in these Terms and Conditions will be deemed or construed by the parties or any third party to create the relationship of partnership, joint venture or agency between the parties, it being understood that the parties will at all times remain independent parties contracting for Services.
⦁ Further Assurances. The parties will do and execute or arrange for the doing and executing of each necessary act, document and thing reasonably within its power to implement and give effect to these Terms and Conditions to its full extent, including, without limitation, assisting each other in complying with applicable law.
⦁ Assignment. These Terms and Conditions will be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms and Conditions or any of your rights or obligations under these Terms and Conditions, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.
⦁ Entire Agreement. These Terms and Conditions and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms and Conditions and the documents referred to or incorporated into these Terms and Conditions by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.
⦁ Amendment. These Terms and Conditions cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms and Conditions at any time and from time to time. We will post the current version of these Terms and Conditions on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date” (if any). Your continued use of the Services following any such change constitutes your agreement to be bound by and its acceptance of these Terms and Conditions as so modified.
⦁ Severability. If any provision of these Terms and Conditions is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms and Conditions and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.
⦁ Force Majeure. Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or Services to us, labor disruptions, blackouts, embargoes).
⦁ No Waiver. Any waiver by us of any of the provisions of these Terms and Conditions will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.
⦁ Communications. You may contact us through email, social media or live chat on the Site, or by calling us at +971565264063
⦁ Survival. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Site.